Culture of Communication in Russia: Ideal and Realities
Etiquette, culture of communication - knowledge and skills inthis sphere became one of the most important qualities of modern man. Since in our time it is just necessary to correspond to the place, time and situation. From these skills at times depends not only personal happiness, respect for others, but also success in business.
Situation in the country
Unfortunately, the population of Russia, in overwhelmingthe concept of "culture of speech communication" is alien to most, ethics of behavior in society. Therefore it is not surprising that in schools of the "new generation" (ie, in the forefront) a new subject was introduced: "Fundamentals of secular ethics." And this measure is already bearing fruit: the younger schoolchildren demonstrate an understanding of how it is possible and how to behave in society, what to say and what not to say. It remains only to hope that the "secular" skills grafted to them are fixed strong enough in their minds that they will transfer them to their children. The general level of intelligence would increase. Is it possible not to want this for your country? ..
Let's remember together what our young people are now teaching, the younger generation.
The culture of communication is reduced, mainly, tomanifestations of restraint, tactfulness, intelligence, courtesy, the ability to establish contact, hear the interlocutor, maintain a conversation, find common themes, find something that unites with the interlocutor to establish a strong positive emotional connection with it.
Etiquette of communication manifests itself in literate speech, in the absence of words-parasites and obscene lexicon, in respect of the interlocutor and his point of view, in compliance with the rules of greeting and farewell.
The concept of "culture of communication" is sometimes associated withcompliance with certain rules of conduct that are in accordance with the norms of a particular society at a given historical time. Today, such rules have become: to take responsibility for what has been said; turn to other people as you would like to be addressed to you; veneration (senior, teachers, government officials, parents). Mutual assistance is welcome. In Russia, this rule is sometimes understood in an exaggerated form: it is not customary for us to inform colleagues, friends, or relatives, although in other countries such measures are considered not only permissible, but necessary. For example, when it comes to the incompetence of the immediate superior, this is reported to the top manager, driven by concern for the enterprise as a whole.
Lately a lot of attention is paid to the skillto communicate correctly. And this means: to effectively negotiate, establish important contacts, maintain the image of the employer company, correspond to its role in society (the role of the parent, son, representative of a particular profession, friend, etc.). Such effectiveness can be achieved through simple skills:
- the ability to interpret verbal (verbal) and non-verbal (gestures, facial expressions, posture, movements) signals;
- the ability to argue their point of view;
- avoid communicative barriers;
- take into account the features of the communication process,avoid their negative impact (for example, few know how much of the information is lost during the transfer of it from one person to another, and this knowledge could be used for good).
Practically each of the above skills has its own program of psychological training. So, all this can be learned, mastered and brought to the level of skill.
Culture of communicationmodern man absorbs muchmore knowledge, skills and skills than 10 years ago, to the active development in Russia of such scientific fields of knowledge as management, marketing, psychology, business ethics. Gradually, the level of intelligence among the population of the country rises, which can not but rejoice those who are not indifferent to what quality of life we are moving.